name is Laura, I live with Mrs Daniel's and I
just wanted to take the time to say a huge thank you to your care staff team that
come to us daily.
women and men that come here are a credit to your company. They are polite, fun
and so so hardworking and nothing is too much for them.
particular thanks to Amelia and Jess...they are fantastic, and again...a huge
credit to your team.
you could pass this message around to the guys that visit, I
would be very grateful. We appreciate the work load they have, they have been very busy helping out over the last few months and for that we are so
Mr Wilson and his
family give praise the Care In Hand and are very happy with how the
package is going.
Mr Wilson's family advised that they are extremely impressed that we had taken the
time to translate the care plan into welsh for Mr Wilson and his family and also
commented that they were happy to see that this had been written in 1st person
and a way that Mr Wilson could understand himself and still able to portray what
was required and what his likes and dislikes are.
They went on to say that they could not believe how well Mr Wilson was
getting on and that he was able to utilise all support hours from the outset. They felt that the success of this package was purely down
to CIH and the support staff going to Mr Wilson.
Following the passing of Mrs J James the family would like to thank Care In Hand for all the care received...
"The carers were wounderful, nothing was too much trouble for them and they always treated Joyce with respect and dignity. Thank you also to Fiona for everything you have done on the continuity of care. The care staff had become a part of the family and i will certainly recommend Care In hand in the future".
Mr & Mrs Williams and daughter Alison expressed how very happy they all are with the care they have received and left some very nice feedback. Alison went on to say that she had been very nervous about changing agencies and it had turned out to be the best thing they could have done; She would happily recommend Care In Hand to anyone.
"The care staff are lovely, friendly and professional and I am very impressed that they always ask at the end of every call if there is anything else that is needed. The beds are always stripped and remade perfectly and everything is always left tidy.
Thank you for being able to make changes to call times almost immediately which meant their routine was only altered for a few days."
Praise was also given for the girls being fantastic at encouraging Mr & Mrs Williams to complete tasks, some of which are now done independently after them not being able to for many years.