Firstly, I would like to take this opportunity to thank Care In Hand for taking on mother's care, and for you coming up to the house to meet us and her social worker earlier in the week.
We were really grateful that you managed to devise and implement a care plan so promptly as we have been struggling with mother's care for some time now.
We can appreciate that the care plan will be tweaked over the coming weeks to accommodate a slightly earlier tea time visit, but I have to say, I can only commend the standard of care and professionalism that your staff have exhibited so far, and we can't thank you enough!
Message from: Family of Mrs Thomas